Soft phones
Use SIP softphones or compatible apps on computers and mobile devices. Each user gets an extension for inbound and outbound calling over your internet connection—ideal for remote staff and hybrid teams.
What we offer
Services built into your VallTel package
VallTel is built around one platform: per-extension tools (softphones, DIDs, voicemail) sit alongside system-wide calling features—hold, parking, queues, ring groups, and business-hours logic—that apply across your whole phone system.
Per extension & numbers
How each user and line shows up on the network
These capabilities are organized around people, devices, and the numbers you publish—ideal when you are planning seats, DIDs, and how callers reach a specific desk or role.
Desk phones
Standard IP desk phones register to the same system as softphones. Extensions work the same way, so you can mix hardware on desks with soft clients for travelers.
Greetings & IVR menus
Record or generate automated answering greetings and build menus that let callers press digits to reach extensions or sub-menus. Self-service editing in the portal means you can rewrite greetings and options when your business changes.
Voicemail
Voicemail is tied to extensions so each person or role can have their own mailbox. Routing can send callers to voicemail when lines are busy or after hours, according to how you configure call flow.
Direct inbound numbers
Publish dedicated DIDs (10DLC / long codes) for departments or individuals. Each number can terminate on a specific extension or an IVR menu so outside callers reach the right destination directly.
Outbound caller ID
Outbound calls can present your main company number for a consistent brand, or use per-extension caller ID when you want callbacks to reach a specific person or department configurable per extension.
Platform-wide
System-wide calling & experience features
The following apply across your entire VallTel phone system, not just a single extension. They shape how callers hear your brand while they wait, how calls are distributed among your team, and what happens when you are receiving high call volumes or are closed—without requiring each user to configure them individually.
On-hold music
Present professional audio while callers wait—standard hold music or branded content—so every parked or queued experience sounds consistent company-wide.
Call parking
Park multiple inbound calls on the system (often described as slots per extension or park positions). Staff can retrieve a parked call from another phone—useful for handoffs between front desk and back office.
Call waiting
When someone is already on a call, a second inbound call can be signaled so they can answer or send it to voicemail—standard business-line behavior, enforced consistently for extensions that use it.
Ring groups
Point a single inbound route or IVR digit at a group of extensions so they all ring together; whoever answers first takes the call—great for sales pods, support pools, or hunt groups.
Call queues
Line up callers when your team is busy. Optionally announce their position in the queue, and use custom wait audio, music, and periodic messages so waiting on hold matches your brand.
After-hours greeting & out-of-office voicemail
After a schedule you define, inbound calls can switch to an after-hours greeting and then route into a dedicated out-of-office voicemail—so “closed” behavior is one coherent system policy, not a per-phone workaround.
Voicemail to email
Deliver new voicemails straight to a user’s email inbox—listen from a laptop or phone without dialing into the mailbox. Ideal for mobile staff and anyone who lives out of email during the day.
Pricing is modular, not a stack of mystery “plans.”
You start from a base bundle, then add extensions, optional IVR, and additional local numbers as you grow.
View pricing